Effective Date: September5, 2025

These Terms and Conditions Mom & Pop Services govern your use of our cleaning and maintenance services, website www.mom-n-popservices.com, and any related communications or transactions. By engaging with our services, you agree to these Terms.

 

Services Offered:

Mom & Pop Services is a licensed and insured, family-owned business proudly serving North Brevard County, Florida. Specializing in both residential and commercial cleaning, routine maintenance, and property care solutions tailored to each client's needs. Our services include general housekeeping, deep cleaning, move-in/move-out cleaning, pressure washing, minor repairs, painting, lawncare, other handyman services and seasonal upkeep. Whether you're a homeowner, landlord, business owner, or property manager, we offer dependable, detail-oriented service with a personal touch.

 

Scheduling & Cancellations:

  • Appointments must be scheduled in advance via phone, text, or in person. All services are scheduled based on availability and client needs. Recurring services take priority due to a pre-established arrangement for service dates and times. All other one-time services will be scheduled on the next available date and time.

  • Housekeeping services are customized to meet each client's unique needs and preferences. Before establishing a recurring cleaning schedule, we may recommend an initial deep cleaning to set a consistent baseline for maintaining the cleanliness of your home. This ensures that ongoing maintenance is effective, and your home remains in excellent condition.

  • Mom & Pop Services understand that emergencies happen at the most inconvenient time, therefore we do NOT charge a fee for cancelation like many larger companies will do. However, we do request that you respect our busy schedule by notifying us of your need to cancel ASAP, however, preferably at least 24 hours prior to the date and time of your service.

Payments & Fees:

  • Payment is due upon completion of service unless otherwise agreed in writing.

  • Accepted payment methods include cash, personal check (made out to: "Mom & Pop Services"), major credit/debit cards, Zelle, and cash app.

  • Returned checks are subject to a $35 fee. (NOTE: If a second check is returned, for future payments moving forward we will require a cash payment ONLY for our continued service.)

  • Failure to pay for services will immediately terminate future services. Furthermore, Mom & Pop Services will seek legal counsel due to "Non-Payment of Services Rendered". 

 

Satisfaction Guarantee:

At Mom & Pop Services, we take pride in the quality, care, and consistency of our work. Your satisfaction is important to us. While we do not offer refunds, if you're not completely happy with any part of your service, please notify us within 24 hours and we’ll make it right. Whether that means a touch-up, clarification, or correction. Please note, in some circumstances, there may be an additional charge for additional materials, if needed to be purchased to complete the job. This guarantee applies only to concerns reported within the 24-hour window.

(NOTE: This guarantee does not cover issues resulting from third-party alterations or other changes made by you, after our completed work, including changes made within 24 hours of our service. Alterations will void all guarantees.)

 

Liability & Damages:

  • Mom & Pop Services is not responsible for any pre-existing damage or normal wear-and-tear. To ensure clarity and protect both parties, we may occasionally photograph (without your approval) such damaged items, areas, or structures to document their condition prior to service. We will also notify you ASAP of any damage that we notice prior to service, for the purpose of that clarification.

  • Clients must secure personal property such as cash, checkbooks, credit cards, medications, jewelry, electronics, antiques, and any irreplaceable valuables prior to service. If these items are left out, our team will avoid cleaning that area entirely. We do not move or handle personal belongings to access a space. Please ensure these items are removed before our arrival. Mom & Pop Services are not liable for any misplaced or missing personal property. Again, to ensure clarity and protect both parties, we may occasionally photograph (without your approval) such valuables to document the presence of those items that were left unsecured. 

  • If our team causes any damage during service, please notify us within 24 hours of your completed service so we can promptly assess and resolve the issue. Claims made after this 24-hour window may not be eligible for resolution or liability consideration.

  • We do not move boxes, furniture, piles of laundry or shoes, dirty towels or clothes, debris, or other personal items in order to clean a specific area. We are a cleaning business not a maid service. If you have an area of your home that is cluttered and would like that space to be cleaned, please be courteous by clearing those areas to make them accessible prior to our arrival. We will not climb over, crawl under, or risk physical harm to access a specific space. 
  • Presence of hazardous materials or biohazards, including blood, bodily fluids, feces, vomit, pet waste, diapers, tampons, feminine pads, needles of any kind, or any unsanitary or unsafe conditions.  (NOTE: While we do in fact provide trash removal, we do not handle trash that contains these types of wastes. You must be responsible for disposing this type of waste prior to our arrival.)

Privacy & Confidentiality:

  • At Mom & Pop Services, we respect your privacy and are committed to protecting your personal information. Any details you share with us, including your name, address, phone number, email, and payment information, are used exclusively for service coordination, communication, and internal recordkeeping.
  • For seasonal residents and clients who provide door keys, garage door codes, security alarm, and community gate codes that you provide to access your home or office while you are out. Rest assured, your property and access information is stored securely in a locked safe and used solely for the purpose of providing your scheduled services with us. After each visit, we ensure your property is properly secured and locked before we leave, and keys are returned to our office safe.
  • All client information is stored securely and accessed only by Mom & Pop Services' owners. We may retain service records and correspondence for quality assurance, scheduling history, and legal compliance.
  • We do not sell, rent, or share your data with third parties.
  • You may request to review, update, or delete your personal information at any time by contacting us directly.

       

    Right to Refuse Service:

    Mom & Pop Services reserves the right to refuse or discontinue service in any situation that presents a health or safety risk, violates professional boundaries, or compromises the dignity of our staff and business as a whole. This includes but is not limited to the following:

    • Presence of hazardous materials or biohazards. As previously mentioned, (under liability & damages), you must be responsible for disposing this type of waste. Failure to comply can result in discontinued service.
    • Environmental concerns such as poor ventilation, respiratory hazards, or compromised air quality that may affect breathing or overall safety.

    • Violent behavior, verbal abuse, disrespect, harassment, sexual harassment, or any threatening conduct toward our team.

    • Illegal activity or any situation that may require intervention by law enforcement or emergency services.

      In such cases, we may immediately discontinue service and, if necessary, notify appropriate authorities. We maintain a zero-tolerance policy for any form of mistreatment or unsafe working conditions.

    • Failure to pay for services will immediately terminate future services. Furthermore, Mom & Pop Services will seek legal counsel due to "Non-Payment of Services Rendered". 

         

    Website Use:

    • By using our website, you agree not to misuse its content, attempt unauthorized access, or engage in any activity that disrupts its functionality.

       

    Governing Law:

    • These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Brevard County.

         

    Contact Us:

    • For questions or concerns, reach out to:
      Mom & Pop Services

        321-243-9497
        info@mom-n-popservices.com

        www.mom-n-popservices.com