Effective Date: September5, 2025

These Terms and Conditions Mom & Pop Services govern your use of our cleaning and maintenance services, website www.mom-n-popservices.com, and any related communications or transactions. By engaging with our services, you agree to these Terms.

 

Services Offered:

Mom & Pop Services is a licensed, family-owned business proudly serving North Brevard County, Florida.      We specialize in both residential and commercial cleaning, routine maintenance, and property care            solutions tailored to each client's needs. Our services include deep cleaning, move-in/move-out cleaning,    general housekeeping, pressure washing, light repairs, painting, lawncare, and seasonal upkeep. Whether you're a homeowner, landlord, business owner, or property manager, we offer dependable, detail-oriented service with a personal touch.

 

Scheduling & Cancellations:

  • Appointments must be scheduled in advance via phone, text, email, or in person. All services are scheduled based on availability and client needs. Recurring services take priority due to a pre-established arrangement for service dates and times. All other one-time services will be scheduled on the next available date and time.

  • Housekeeping services are customized to meet each client's unique needs and preferences. Before establishing a recurring cleaning schedule, we may recommend an initial deep cleaning to set a consistent baseline. This ensures that ongoing maintenance is effective, and your home remains in excellent condition.

  • Mom & Pop Services understand that emergencies happen at the most inconvenient time, therefore we do NOT charge a fee for cancelation like many larger companies will do. However, we do request that you respect our busy schedule by notifying us of your need to cancel at least a 24 hours prior to the date and time of your service.

     Payments & Fees:

  • Payment is due upon completion of service unless otherwise agreed in writing.

  • Accepted payment methods include cash, personal check, and major credit/debit cards, Zelle, and cash app.

  • Returned checks are subject to a $35 fee. If a second check is returned, for future payments moving forward we will require a cash payment ONLY for our continued service.

 

Satisfaction Guarantee:

At Mom & Pop Services, we take pride in the quality, care, and consistency of our work. Your satisfaction is important to us. If you're not completely happy with any part of your service, please notify us within 24 hours and we’ll make it right—whether that means a touch-up, clarification, or correction.

This guarantee applies only to concerns reported within the 24-hour window and does not cover issues resulting from third-party alterations or changes made after our visit.

 

Liability & Damages:

  • Mom & Pop Services is not responsible for any pre-existing damage or normal wear-and-tear. To ensure clarity and protect both parties, we may occasionally photograph specific items, areas, or structures to document their condition prior to service.

  • If our team causes any damage during service, please notify us within 24 hours of your appointment so we can promptly assess and resolve the issue. Claims made after this 24-hour window may not be eligible for resolution or liability consideration.

  • For your protection and ours, all financial items—including cash, credit cards, checkbooks, and similar valuables—must be secured prior to service. If these items are left out, our team will avoid cleaning that area entirely. We do not move or handle financial belongings under any circumstance. Mom & Pop Services is not liable for any misplaced or missing money.

  • In addition to financial items, clients must secure personal property such as medications, jewelry, electronics, antiques, and any irreplaceable valuables prior to service. If these items are left out, our team will avoid cleaning that area entirely. We do not move or handle personal belongings to access a space. Please ensure these items are removed before our arrival. Mom & Pop Services is not liable for any misplaced or missing personal property.

Privacy & Confidentiality:

  • At Mom & Pop Services, we respect your privacy and are committed to protecting your personal information. Any details you share with us—including your name, address, phone number, email, and payment information—are used exclusively for service coordination, communication, and internal recordkeeping.
  • We do not sell, rent, or share your data with third parties.
  • All client information is stored securely and accessed only by authorized personnel. We may retain service records and correspondence for quality assurance, scheduling history, and legal compliance.
  • You may request to review, update, or delete your personal information at any time by contacting us directly.

       

    Right to Refuse Service:

    •  Mom & Pop Services reserves the right to refuse or discontinue service in any situation that presents a health or safety risk, violates professional boundaries, or compromises the dignity of our staff. This includes but is not limited to:
    • Presence of hazardous materials or biohazards, including mold, blood, bodily fluids, feces, vomit, pet waste, diapers, tampons, feminine pads, needles of any kind, or any unsanitary or unsafe conditions. (NOTE: While we do provide trash removal, we do NOT handle trash that contains these types of wastes. You must be responsible for disposing this type of waste prior to our arrival.)
    • Environmental concerns such as poor ventilation, respiratory hazards, or compromised air quality that may affect breathing or overall safety.

    • Violent behavior, verbal abuse, harassment, sexual harassment, or any threatening conduct toward our team.

    • Illegal activity or any situation that may require intervention by law enforcement or emergency services.

      In such cases, we may immediately discontinue service and, if necessary, notify appropriate authorities. We maintain a zero-tolerance policy for any form of mistreatment or unsafe working conditions.

         

    Website Use:

    • By using our website, you agree not to misuse its content, attempt unauthorized access, or engage in any activity that disrupts its functionality.

       

    Governing Law:

    • These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Brevard County.

         

    Contact Us:

    • For questions or concerns, reach out to:
      Mom & Pop Services

         321-243-9497
         info@mom-n-popservices.com
         www.mom-n-popservices.com